Train Status


Keikyu Tourist Information Center

Keikyu provides information to allow international visitors to Japan to travel in comfort and with peace of mind. Feel free to ask for travel information, tourist information, or other information.
We also provide a convenient luggage shipping service.

Keikyu Tourist Information Center (Haneda Airport Terminal 3)

Location Haneda Airport Terminal 3 2nd Floor Arrival Lobby Next to the ticket gates
Hours 7:00-22:00 (365 days a year)
Languages Japanese, English, Chinese, Korean
  1. *1staff who speaks Hindi is also available

Keikyu Tourist Information Center (Shinagawa)

Location Next to the Shinagawa Station Takanawa Ticket Gate
Hours 8:30-20:00 (365 days a year)
Languages Japanese, English
  • *Some staff can also speak Chinese and Korean

Service Details

The following service details are available in multiple languages.

1. Passenger ticket purchases The center sells special deal tickets, PASMO, and other passenger tickets.
2. Provision of travel and tourist information The center provides information on airport access, as well as travel and tourist information for mainly the Tokyo Metropolitan Area.
3. Luggage shipping

Luggage can be shipped to destinations in the Kanto Area (Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Saitama Prefecture, Chiba Prefecture, Tokyo, Kanagawa prefecture, and Yamanashi Prefecture).
Baggage shipped by the following times can be delivered on the same day.
Same day shipping reception hours

  • Keikyu Tourist Information Center (Haneda Airport Terminal 3) Until 11:00
  • Keikyu Tourist Information Center (Shinagawa) Until 10:30
4. Accommodation and tourism facility reservations, etc.

Accommodation reservations and ticket sales for Japanese style ryokan inns and hotels throughout Japan, and arrangements and ticket sales for tourism facilities.

  • *Excluding package products.
5. tkts service Customers can use the "tkts" service which sells tickets for mainly performances of traditional Japanese arts and anime.
Details here:
  • *This service is only available at Keikyu Tourist Information Center (Shinagawa)
  • *Sales hours are from 10:00 to 20:00, and purchases must be made using a credit card.